Job Vacancy! Service Desk Monitoring for MTN GlobalConnect at Accra!

MTN GlobalConnect Jobs 2023 Apply for Service Desk Monitoring Jobs in Accra, Ghana. MTN GlobalConnect Go Accra, Ghana Jobs for freshers and Experienced Job seekers. Check Available MTN GlobalConnect jobs in Accra, Ghana 2023 . 

Are you looking for Jobs in Accra, Ghana this year. We have a exciting news for you.  MTN GlobalConnect is currently hiring for Service Desk Monitoring Jobs in Accra, Ghana. In this article you can check latest Go Accra, Ghana Jobs in MTN GlobalConnect Organization. As per information of MTN GlobalConnect Jobs available now. You can find out on this page all Check Available MTN GlobalConnect jobs in Accra, Ghana 2023 . Read this article carefully till the end to know this great Accra, Ghana Jobs Opportunity in MTN GlobalConnect Organization.

MTN GlobalConnect Jobs 2023 Apply for Service Desk Monitoring Jobs in Accra, Ghana

MTN GlobalConnect Job Opportunity 2023 :- Don’t miss this incredible job offer announced for MTN GlobalConnect Careers portalMTN GlobalConnect latest Job vacancies are being announced for Service Desk Monitoring job position. Candidates who looking smart, honest, young, dynamic, and experienced professionals can apply for the MTN GlobalConnect Service Desk Monitoring  positions. Applicants should apply for Service Desk Monitoring jobs in Accra, Ghana on before last date.

All the details for How to get MTN GlobalConnect Jobs for Service Desk Monitoring Job vacancy given in the below. The Service Desk Monitoring Job description Details are following.

Go Accra, Ghana Jobs: MTN GlobalConnect Jobs Summary

Recruiting Organization MTN GlobalConnect
Name of Position Service Desk Monitoring  
Job Location Jobs in Accra, Ghana
Job Types Service Desk Monitoring, Accra, Ghana
Salary Not Disclosed

MTN GlobalConnect Accra, Ghana Jobs 2023 Full Job Description

Job Responsibilities

  • Provide monitoring for the GlobalConnect internal and external customers:
  • Raising tickets and communicating with end users
  • Analyse impact of incidents and provide feedback to affected users or business area
  • Provide escalation support to the team to expedite the resolution on incidents
  • Ability to find/explore workaround solutions for exceptions not covered in the initial configurations of the systems
  • Incident tracking and major incident management
  • Produce reports on support team performance around issues, correspondent status, aging & blocking factors
  • Ensure teams customer service performance and communications is up to standards
  • Support the monitoring deployment of new customer connectivity within project timelines.
  • Required to, manage workloads, and prioritize work within the team as well as develop the service delivery organization within Kenya.
  • Responsible for resource optimization across the organization.
  • Oversee and Manage team performance and productivity

Job Requirements (Education, Experience and Competencies)


  • Minimum 3-year Academic Degree (Engineering/Computer Science/ Business)
  • Fluent in English and language of country preferable


  • Minimum of 5 years’ experience
  • Strong IT background in Telco environment
  • Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
  • Experience on a similar role
  • Good knowledge of the OSS and BSS system architectures


  • Ability to work effectively with multiple stakeholders in a multi-cultural environment
  • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
  • Ability to provide direction and leadership towards multiple business units with the organization
  • Maturity to handle ambiguity and adaptive to dynamic environment
  • Strong technical and analytical skills


  • Regional and international travel
  • Ability to adapt to changing requirements of business and staff members
  • Excellent Interpersonal and technical skills
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.

Closing Date : 29th Jan, 2023

How to Apply for MTN GlobalConnect Jobs in Accra, Ghana?

Email here to apply :

FAQ for MTN GlobalConnect Jobs Employment 2023

  •  Who are hiring ?

Answer:- MTN GlobalConnect Hiring.

  • Which Job Profile MTN GlobalConnect Needed?

Answer:- MTN GlobalConnect job opportunity for Service Desk Monitoring job position.

  • Which is the official MTN GlobalConnect Careers Portal?

Answer: is official MTN GlobalConnect Recruitment contact.

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